Please allow up to 3 business days for us to process your order
We aim to process your order within 3 business days. You will receive an ETA for your item(s) via email at our earliest convenience.
Return & Exchange Policy
We will accept any unwashed/unworn/undamaged merchandise items for return or exchange within 30 days of shipment for domestic orders, and within 60 days of shipment for orders outside of the United Kingdom. For orders placed between November 1st and December 23rd, the 30-and-60-day return and exchange windows will begin on December 25th rather than the date of shipment to allow for holiday returns and exchanges. An item is considered damaged if pet hair, smoke, personal fragrance products, or other household odours are detectable.
Hollywoodbrown80s.com will not accept for return or exchange any packaged non-wearables including CDs, DVDs, or videos once opened. There are no refunds, returns, or exchanges for digital downloads, all sales are final. All returns, credits, and exchanges are evaluated and provided at the discretion of Hollywoodbrown80s.com.
Shipping and handling charges are non-refundable except in the case of a manufacturer's defect. All refunds will be credited to the original payment source. Postage for returns/exchanges is the customer's responsibility coming back to us. We cannot issue refunds for merchandise not received by our returns department. We recommend that you use a traceable ship method to ensure successful delivery.
For Returns: Initiate your return by sending a message via www.hollywoodbrown80s.com/contact BEFORE you ship the item you wish to send back. Please include the reason for your return.
For Exchanges: Initiate your exchange by sending a message via www.hollywoodbrown80s.com/contact BEFORE you ship the item you wish to send back so we are able to confirm that your desired replacement item is in stock and we can reserve it for you.
A returns address will be provided upon receipt of message. Be sure to include:
A note detailing your REASON for exchange/return
ORDER NUMBER
FULL NAME & ADDRESS
We typically process returns and exchanges within 5-10 business days, however processing times may be subject to delays during and following major releases, sales, and the holiday season. We appreciate your patience and understanding. Return and exchange windows will be adjusted accordingly. If you have any concerns about a return or exchange that you’ve sent us, please send a follow-up message using the aforementioned link and our support staff will address them directly.